Links to Stuff I Used to Talk About

I don’t identify as a content strategist anymore, although it’s a big part of my career journey. Still, here are a few things my content-strategy specialization enabled me to do/talk about. * Conversational AI Design (including Voice and Bots) * Content-first UX Design (40m) * Lean Content * Building Trust with Customers  

Ode to Dropbox

Being confident enough to focus on consistently improving the one thing you sell is hard as shit. But take a look at Dropbox.

The #1 UX Failure of New Products

If your product relies on having a user base in order to be valuable to other users (e.g., people adding content OMG SOCIAL NETWORK?!), then the UX has to cater to a first-time user FIRST.