I’m Steph. I’m an Ohio native who loves video games, CrossFit, and BBC programs.
These days, I’m in Virginia at Capital One, where I’m the Head of Content, Culture, and AI Design. I designed the voice conversation of Capital One’s Alexa skill on Amazon Echo, and I also lead “What’s Up Thursday,” a weekly share-out for 350 designers across 11 locations.
Here’s what I talk about:
* Conversational UI Design (including Voice and Bots)
* Using Words that Help People Find You, Understand You, and Choose You (5m)
* Content-first UX Design (40m)
* Lean Content
* Building Trust with Customers
Here’s a list of awesome freelancers I recommend since I don’t freelance anymore.