“Who knew that Sesame Street was deliberately designed as a learning tool for kids based on actual research? I didn’t, honestly. Steph Hay’s story on how CapitalOne built Eno, a banking chatbot built on AI was one of the most engaging stories of the conference.” Full recap by Vincent Baas on Medium.
How a UX designer created a Capital One chatbot so good, some people want to marry it
“We want our customers to relate with and trust Eno,” Hay says. “To do that in the context of money–something so incredibly nuanced and personalized to each individual–meant we needed to strip away anything about the character that could inhibit trust. Gender is one of those variables.”
“We need to hire dreamers who think there’s a better way to design; one that’s more contextual, more colorful. People who are just nerdy enough and just practical enough to be able to make it happen with other nerdy, practical people.” — Full article in Venture Beat
A video clip from Fora.tv –> https://www.facebook.com/FORAtv/videos/steph-hay-vp-conversational-ai-design-integrated-experiences/
An article in Fast Company –> https://www.fastcompany.com/90160881/capital-one-vp-the-impact-ai-is-having-on-design-is-bananas
An article on Medium –> https://medium.com/p/6500c615d542
An article on Medium –> https://medium.com/capitalonedesign/designing-eno-848add41abf8
Steph Hay 
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