I’m Steph. I’m an Ohio native who loves video games, CrossFit, and BBC programs.

I’m also a journalist who pioneered content-first design and Lean Content testing, two low-risk methods for proving traction before building a product.

These days, I’m in Virginia at Capital One, where I’m the Head of Content, Culture, and AI Design. I designed the voice conversation of Capital One’s Alexa skill on Amazon Echo, and I also lead “What’s Up Thursday,” a weekly share-out for 350 designers across 11 locations.

Before Capital One, I co-founded FastCustomer and Work Design Magazine, mentored at 500 Startups, and made 1nicething.com—hey, why not tweet ‘#1nicething’ @ someone today?

Here’s what I look like:

StephHeadshot

Photo by Lachlan Hardy


Here’s what I talk about:

* Conversational UI Design (including Voice and Bots)
Using Words that Help People Find You, Understand You, and Choose You (5m)
* Content-first UX Design (40m)
* Lean Content
* Building Trust with Customers


Here’s a list of awesome freelancers I recommend since I don’t freelance anymore.