Director of Content Strategy at Capital One. Creator of “Writing for Web & Mobile: A Lean Approach” in Aquent’s GYMNASIUM. Mentor at 500 Startups.

Made Tougher.Me and MusicforWODs, co-founded FastCustomer, and was the co-founding editor of WorkDesign.co.

Spent five years as an independent content and UX consultant working with companies such as Ben & Jerry’s, Coldwell Banker, and the Annie E. Casey Foundation.

Here’s what I look like:


Here’s what I talk about:

* Using Words that Help People Find You, Understand You, and Choose You (5m)
* Content-first UX Design (40m)
* Lean Content
* Building Trust with Customers
* Writing Content for Usability (90m)


Here’s a list of awesome freelancers I recommend.